Refund policy
At Hour Prime, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be in its original packaging with all accessories included.
To request a return, please contact our support team with your order number and the reason for the return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
We may request photos or videos of the product for verification. Once verified, we will arrange a replacement or refund.
Refunds
Once your returned item is received and inspected, we will notify you of the approval status of your refund.
If approved, your refund will be processed within 5–7 working days using the original payment method, where applicable.
Non-Returnable Items
We do not accept returns or refunds for:
- Products damaged due to misuse or improper handling.
- Items returned without the original packaging or accessories.
- Change-of-mind requests after the return period has expired.
Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact Hour Prime Customer Support. We are always happy to assist you.